Payroll & WPS
Management and upkeep of comprehensive employee records
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Verification and accuracy checks for employee-submitted expense claims
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End-to-end payroll administration
Implementation and management of the Wage Protection System (WPS)
Calculation and administration of employee benefits packages
Determination and processing of end-of-service benefits
Efficient handling of employee expense reimbursements
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HR Audit & Assesment
Comprehensive review of HR policies, procedures, systems, and operations
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Identification of HR needs, legal exposure risks, and areas for improvement
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Regular updates to HR documentation to reflect best practices and legal compliance
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Recruitment & Talent Acquisition
Development of precise job descriptions to attract suitable candidates
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Conducting salary and benefits surveys to ensure competitive compensation packages
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Refinement of recruitment processes to improve talent acquisition
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Strategic candidate sourcing to build a robust talent pipeline
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Training for interviewers to enhance the selection process
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Facilitation of smooth employee onboarding to foster engagement from day one
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Building and maintaining a strong employer brand to attract top talent
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Management of employee transfers and internal mobility
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Employee Engagement
Regular assessments of job satisfaction to gauge employee morale
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Review and enhancement of internal processes and cultural practices
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Organization and coordination of employee engagement activities and events
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Employee wellness programs and initiatives
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Diversity and Inclusion initiatives
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Learning & Development
Delivery of targeted training programs for skill enhancement
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Management of talent development and succession planning initiatives
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Execution of organizational development and change management strategies
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Analysis of training needs to align with business goals
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Compensation, Benefits & Pensions
Design and administration of reward and recognition programs
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Administration of performance appraisal systems for workforce development
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Management of employee benefits programs and insurance policies
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Support with employee flights allowance benefits and travel coordination
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Facilitation of employee suggestion programs to encourage innovation
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Structuring of organizational grading systems for role clarity and career progression
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Time & Absence
Administration of leave and absence policies in accordance with labor laws
Management of timekeeping and attendance systems for accurate payroll processing
Support for employee retirement planning and transitions
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Guidance through employee separation processes, including exit interviews
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Handling of disciplinary actions in a fair and legally compliant manner
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HR Internal Services
Issuance of employment certificates and reference letters
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Secure management of employee data and records
Notification for renewal of employee data and records
Employee relations and conflict resolution
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Employee Insurance Services
Evaluation and selection of comprehensive insurance packages tailored to employee needs and company budget
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Negotiation with insurance providers to obtain favorable terms and rates
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Management of the enrollment process to ensure all employees receive their entitled coverage
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Administration of health, life, disability, and other insurance plans
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Coordination of employee wellness programs with insurance benefits to promote health and reduce claims
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Assistance with claims processing to ensure employees receive timely and fair compensation
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Regular review and analysis of insurance plan effectiveness and employee satisfaction
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Guidance on regulatory compliance related to employee insurance and benefits
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Communication and education of employees regarding insurance benefits and wellness initiatives
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Development of cost-control strategies for health care and insurance expenditure
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Implementation of Employee Assistance Programs (e.g. mental health services, counseling, and crisis support)
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Coordination of supplemental insurance options such as vision, dental, and accident insurance
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Facilitation of group insurance benefits (e.g. employee life insurance, AD&D, and business travel insurance)
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Labor Law Compliance
Oversight of governance and compliance with labor laws and regulations
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Proactive process management to improve HR operations
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Support with employee labor disputes with MOHRE or Dubai Courts
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Reporting & Planning
Strategic manpower planning to align HR with business objectives
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ERP & Technology
Evaluations and improvement recommendations for HR systems
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Implementation and optimization of HR systems
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ERP system training for staff to enhance operational competence
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HR metrics and analytics for informed decision-making
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Online Helpdesk access for all staff to access HR services
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Admin access for 1 staff (more direct user access can be added for an additional fee)
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