IT Support
Choosing the right IT support service provider involves considering the specific needs of your business, the level of support required, and response time. At ReCount FB our team tailor the service to suit you.
Help Desk and User Support Services
- Central point of contact for technical inquiries and issues
- Remote technical support for problem resolution.
- Onsite technical support when required
- Issue tracking and resolution management
Technical Troubleshooting and Repair
- Diagnose and resolve hardware and software issues
- Hardware maintenance and repair
- Software configuration and troubleshooting
Software and Application Support
- Software installation and updates
- Software licensing and compliance guidance.
- Application support and troubleshooting
User Training
- Basic user training on common software and systems
- Guidance on best practices and IT policies
- Help users become more self-sufficient with IT issues
Hardware Support
- Desktop and laptop setup and maintenance
- Peripheral device support (e.g., printers, scanners)
- Hardware procurement assistance
Data Backup and Recovery
- Implement data backup solutions
- Assist with data recovery in case of data loss
- Data migration and archiving guidance
- Security and Antivirus
Basic cybersecurity guidance
- Antivirus and antimalware software management
- Password management and security awareness training
Network Connectivity
- Basic network troubleshooting
- Internet and connectivity support
- Assistance with connecting devices to the network
Email Support
- Email configuration and troubleshooting
- Email client setup
- Spam and malware email protection
Documentation
- Maintain documentation of IT systems and configurations
- Create and update user manuals and guides
Basic IT Consultation
- Provide advice on technology upgrades and improvements
- Offer recommendations for cost-effective IT solutions
PABX and Telephony Services
- PABX system setup and maintenance
- VoIP (Voice over IP) phone system setup and support
- Telephony hardware configuration and troubleshooting
- Phone line management and troubleshooting
- Conference call setup and support
Have Any Business Inquiries?
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